Hosting uptime met our high expectations for the peak Christmas holiday selling season in 2006. An audit completed today measured any instances when e-commerce websites of our clients did not respond to a visitors request to load a web page. The results show perfect 100% uptime for the last 60 days of the year.
This measurement by our third-party performance monitoring vendor included both slow and no responses from servers. It also overlooks a scheduled maintenance update that resulted in about 1 minute of downtime on 10 December. The result is better than our promised 99.9% uptime service level during the time of year when it counts the most.
Since the 60 day perfect streak, uptime remains strong through January. An instance with one of our e-commerce sites on 21 January triggered a site down alert, but it's unclear what caused it. The problem self-corrected before the next monitoring period could confirm it was in fact a server error. In another instance, a security related test performed on 19 January was predicted to degrade or possibly interrupt hosting uptime but ended up causing no measurable difference in performance. So far so good for January.
Is this just normal behavior for web hosting, or exceptional? A clue to answering that question is in our own performance monitoring reports because we're also monitoring web pages for clients that are engaging our marketing services prior to switching to our Total Blue System e-commerce platform. The results are not the same for uptime nor page load time as those experienced by our clients.
See for yourself in the chart shown below (click on it to see a larger view). This is an excerpt pulled from our monitoring vendor's reports that show first the sites NOT hosted by E-business Coach, and the different uptime for those sites as a point of comparison to sites that we host.
Great work! No less than we have become accustomed to expect from e-Business Coach! Thanks.
Posted by: Murray Kenneth | 06 February 2007 at 01:20 AM